政策

Paydibs Sdn. Bhd. (“Paydibs”, “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Data when you use our payment services (“Services”). By using our websites, e-payment portals, or any other digital platforms we operate (collectively “Websites”), you agree to our processing of your Personal Data, including by our service providers involved in delivering these services to you.

In this Privacy Policy, “Personal Data” means information regarding you, as a ‘User’, from which you are identified with, including but not limited to:

• Name;
• Email address;
• Contact number;
• Identification card number;
• Passport number;
• Billing Address;
• Mailing / Shipping Address;
• Bank Account Information;
• Credit and debit card information;
• Date of Birth;
• Company Name;

And any other information about you or your company that has been or may be collected, stored, used and processed by us from time to time.

Personal Data We Collect

In addition to the Personal Data, you provide to us directly, there are variety of sources in which we may collect your Personal Data from, such as:

• Filling up and completing application or registration forms or any other similar forms via online or otherwise;
• When you complete a sale or purchase transaction online using our e-commerce service;
• When you register at our website as a user;
• From social media platforms’ pages that you subscribe to, follow, like or are a fan of;
• When you enter contests organized by us;
• From cookies used on websites;
• When you interact with us at any events, activities or social media platforms;
• From any other sources which are available to the public

Paydibs collects personal data in order to set up and manage accounts for our e-commerce services and to handle orders of goods and services from Paydibs which shall include, without limitation, the following:

• website registration, enabling sales and other transactions, processing payments and settlement, sending payouts, handling orders, providing receipts;
• providing customer service, providing dispute resolution, chargebacks, refunds, or related issues;
• marketing and surveys, sending service update notices;
• recovering debt and collections, detecting and preventing fraud, detecting and preventing violations of our legal agreements;
• measuring, improving and customizing our services;
• fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back-office functions for and/or in connection with all other purposes necessary and/or incidental to our business and all purposes necessary for or related to any of the above purposes.

By agreeing to deal with us, you consent to our use of your personal data and confirm that we may also use and process your Personal Data for other purposes such as:

• to send alerts, newsletters, updates, promotional materials from us or our partners;
• to send invitations to events or activities organized by us or our partners; and
• to share your Personal Data amongst our holding companies, affiliates or subsidiaries for promotional events or activities organized by such holding companies, affiliates or subsidiaries.

While providing your Personal Data is optional, please note that certain Services or all of the Services may be unavailable to you if you are unable to provide the requested information.

How We Use Your Data

We process your data for the following purposes and legal bases:

Data Sharing & Disclosure

We may share your data with:

• Affiliates & Subsidiaries: For operational efficiency
• Regulated Partners: Banks or auditors
• Service Providers: Payment gateways, cloud hosting, customer support tools.
• Authorities: Where required by law 

Confidentiality & Privacy Principles

Paydibs ensures the confidentiality of your Personal Data in line with our Personal Data Protection Policy and applicable laws. We only collect information deemed relevant and necessary to understand your needs and use it solely to enhance our products and services. Your data will not be disclosed to external organizations without your consent, unless legally required or as previously communicated. All staff and authorized third parties are bound by strict confidentiality obligations, and we take all reasonable measures to keep your data accurate, secure, and protected against unauthorized access, loss, misuse, or disclosure.

How We Protect Your Personal Data

We implement technical, physical, and administrative safeguards, including firewalls, 256-bit SSL encryption, data center access controls, and authorization protocols, to protect your Personal Data against unauthorized access, misuse, or alteration. Your data is stored securely, either in hardcopy formats at our offices or on servers operated by Paydibs or trusted service providers.

While we prioritize securing our systems, you play a critical role by:

• Safeguarding passwords and account details (never share them with anyone).
• Ensuring your data is accurate and up to date.
• Immediately reset credentials or contact [email protected] if you suspect a compromise.

Important Limitations:

Internet transmissions cannot be 100% secure; any data shared online is at your own risk.

We are not liable for breaches arising from:

• Your authorized sharing of data with third parties.
• Unauthorized use of your credentials due to negligence.

Retention of Personal Data

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, typically up to six (6) years, unless a longer retention period is needed to comply with legal obligations or defend legal claims.

Right of Access to Personal Data and Inquiries

Unless otherwise restricted by law, you may request to access, correct, or update any inaccurate, incomplete, misleading, or outdated Personal Data at any time. For such requests or further inquiries regarding your data and this Notice, please contact the designated Data Protection Officers.

Managing Your Data Preferences

You may withdraw your consent for us to use your Personal Data at any time. Please note that this withdrawal will not affect any processing that occurred prior to your withdrawal. Depending on the nature of your request, withdrawing consent may limit or prevent us from providing certain products or services to you.

Paydibs may impose a reasonable administrative fee for processing data access requests, as permitted by applicable laws.

Amendments to This Notice

We reserve the right to update and amend this Notice from time to time. Any changes to Paydibs privacy policy as stated herein shall be posted on its website or by other means as we may determine. You are advised to regularly check on the website for any changes made to the privacy policy. Any changes to the privacy policy shall be deemed to have been sufficiently communicated to you upon posting on Paydib’s website. If, at any point, Paydibs decides to use personally identifiable information in a manner different from that stated at the time it was collected, Paydibs will notify users by way of an e-mail. Users will have the option of allowing or not allowing the use of their information in a different manner. Paydibs will only use information in accordance with the privacy policy under which the information was collected. 

Paydibs may update this Notice from time to time, and the changes will be effective after posting it on the Website or notice to you. Continued use of the Gateway or Website indicates your re‐acceptance of the revised notice. The most recent revision date for these terms is identified below.

联系我们

For questions or complaints:

Attn: Data Protection Officer

Address: Paydibs Sdn. Bhd. Level 16, Mercu Aspire Tower, No. 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur. 

Email: [email protected]

Phone: +603 – 9521 4756