You’ve spent time and money driving traffic to your store, only to see customers abandon their carts right at checkout. Sound familiar?
In 2025, Malaysian consumers expect payment to be instant, mobile-friendly, and local. If your online checkout still relies on outdated payment flows or lacks options like DuitNow QR or e-wallets, you’re losing sales by the second.
This guide unpacks the 5 most common reasons Malaysian ecommerce stores suffer at checkout, and how a trusted payment gateway Malaysia like Paydibs helps solve them, no coding headaches required.
1. Your Checkout Is Too Complicated
What’s going wrong?
Multiple pages. Redundant forms. Loading delays. It’s a surefire way to frustrate mobile users.
How Paydibs helps:
Paydibs supports single-page express checkout and smart redirect UX, optimised for mobile shoppers. Their hosted payment page adapts to all screen sizes, reducing friction and boosting completion rates.
Fact: 3 out of 5 online shoppers drop off if checkout takes longer than 90 seconds.
2. You Don’t Offer Local Payment Methods
What’s going wrong?
Relying on just credit cards or international gateways misses the mark. Malaysian shoppers now prefer FPX, DuitNow QR, Touch ‘n Go, GrabPay, and other e-wallets.
How Paydibs helps:
Paydibs connects your store with over 30+ local and international payment options, including:
- FPX online banking
- DuitNow QR
- Touch ’n Go & GrabPay
- ShopeePay
- Visa / Mastercard
- Pay Later solutions
This lets your customers pay how they want, instantly and securely.
3. There’s No Trust Signal at Checkout
What’s going wrong?
When users don’t recognise the payment gateway, they hesitate. Especially for smaller or newer ecommerce brands, this trust gap leads to abandoned checkouts.
How Paydibs helps:
Paydibs is PCI-DSS Level 1 certified and has earned the trust of top Malaysian brands. Their secure, branded checkout pages show verified trust seals and payment badges, reassuring customers your store is legit and safe.
Compliance with Bank Negara Malaysia regulations ensures your business meets local financial laws and standards.
4. Your Payment Gateway Breaks During Peak Hours
What’s going wrong?
Flash sales, 11.11, payday deals—if your gateway crashes or slows down during these periods, you’re bleeding revenue.
How Paydibs helps:
Paydibs is built on scalable infrastructure with proven uptime performance during peak sales events. You get real-time transaction monitoring and dedicated support during high-volume campaigns.
Businesses using Paydibs reported 99.98% uptime during Q4 sales events in 2024.
5. You Can’t Track Payment Performance in Detail
What’s going wrong?
If you can’t see which methods fail, which banks reject transactions, or which pages users drop off on, you’re flying blind.
How Paydibs helps:
Paydibs comes with a comprehensive merchant dashboard offering:
- Real-time transaction analytics
- Breakdown by payment method
- Refund and chargeback tracking
- Settlement reports (daily/weekly/monthly)
Insight = more revenue. Optimise payment flows with actual data.
How to Switch to Paydibs (It’s Easier Than You Think)
Paydibs integrates with Shopify, WooCommerce, Magento, custom PHP, and more. You don’t need to change your store design or redo your entire stack.
Merchant onboarding is fast, with live support throughout. Plus, you can go live with just:
- A Malaysian business registration (SSM)
- A valid bank account
- Your website or platform URL
Your Checkout Should Work as Hard as Your Ads
You invest in ads, SEO, and social content but if your checkout page isn’t optimised with a reliable payment gateway, you’re pouring money into a leaky funnel.
Paydibs helps Malaysian businesses fix that.
With localised payment options, secure UX, and reliable performance, it’s one of the few gateways built specifically for Malaysian SMEs in 2025
Frequently Asked Questions
1. What is Paydibs?
Paydibs is a Malaysian payment gateway that enables businesses to accept online payments securely via FPX, DuitNow QR, e-wallets, and cards.
2. Does Paydibs support Shopify or WooCommerce?
Yes, Paydibs supports plugins and API integrations for Shopify, WooCommerce, Magento, and custom-built platforms.
3. Is Paydibs compliant with Malaysian banking regulations?
Absolutely. Paydibs is PCI-DSS certified and complies with Bank Negara Malaysia guidelines for online payments.
4. What’s the difference between Paydibs and international gateways like Stripe or PayPal?
Paydibs is built for the Malaysian market, offering local payment options, better FPX handling, and lower transaction fees for domestic sales.
5. Can I use Paydibs if I’m a small business or freelancer?
Yes. As long as you have an SSM registration and a local bank account, Paydibs is ideal for SMEs and solo entrepreneurs.
6. How long does it take to receive funds through Paydibs?
Most settlements happen within T+1 to T+3 working days, depending on your payment method and bank.
Our Partners :
Paydibs is a leading payment solutions provider committed to simplifying transactions for businesses of all sizes.
